Contact us
We’re here to help you with any questions or booking requests. Whether you’re looking for the perfect vehicle for a special occasion or need assistance with your reservation, our team is ready to provide personalized support. Reach out to us via the contact form, phone, or email, and we’ll get back to you promptly.
- Contact details
- 0800 001 6667
- info@pearlscarhire.co.uk
- Unit S The Wallows Industrial Estate, Fens Pool Avenue, Brierley Hill, England, DY5 1QA
- Get in touch
- FAQs
- General Questions
1. How do I book a car?
You can book a car by sending us a request through our website. Once we review your request and required documentation, we’ll confirm your booking and finalize the details.
2. What documents are required to hire a car?
Typically, you will need to provide a valid driver’s license, proof of identity, and proof of address. Additional documents may be required depending on the specific service or location. We’ll guide you through the process.
3. How far in advance should I book a vehicle?
We recommend booking as early as possible to ensure availability, especially during peak seasons or for popular events. Last-minute bookings may be available, but it’s best to contact us to confirm.
- Service-Specific Questions
4. Do you offer wedding car hire, music video shoot vehicles, corporate car hire, and prom car hire?
Yes, we offer a range of services for special occasions, including wedding car hire, vehicles for music video shoots, corporate car hire, and prom car hire. Each service is customized to suit your needs. Check our “Our Services” page for more details.
5. Can I choose a specific car model?
Absolutely. You can choose from our fleet, and we’ll do our best to provide the exact model you select. If your preferred model is unavailable, we’ll offer a similar option of equal quality and style.
- Pickup & Delivery
6. Do you offer vehicle delivery and collection?
Yes, we offer free delivery and collection within selected zones. For areas outside of these zones, additional fees may apply. You can also choose to collect the vehicle from our location.
7. What areas do you serve?
We primarily serve West Midlands. If you’re outside these zones, please reach out, and we’ll do our best to accommodate your request with an applicable delivery fee.
- Payment & Pricing
8. How much does it cost to hire a vehicle?
The cost varies depending on the vehicle, duration, and service type. You can request a quote based on your specific needs on our website.
9. What payment methods do you accept?
We accept bank transfers and cash. Payments are made before the booking is finalized.
10. Is a deposit required?
Yes, a refundable deposit is typically required to cover any potential damages or violations. The deposit amount varies based on the vehicle type and duration of hire.
13. Do you allow additional drivers?
Yes, additional drivers are allowed but must be declared during the booking process and meet the same documentation requirements. An extra charge may apply for each additional driver.
- Vehicle Safety & Maintenance
14. Are the vehicles sanitized before each rental?
Yes, every vehicle is thoroughly cleaned and sanitized to meet our high standards for safety and hygiene before delivery or collection.
15. What happens if the car breaks down?
All our vehicles are regularly maintained to ensure reliability. In the rare event of a breakdown, we provide 24/7 roadside assistance and, if necessary, a replacement vehicle.
16. Do the vehicles come with insurance?
Yes, all our vehicles come with basic insurance coverage. Additional coverage options may be available depending on the service. Contact us for details on insurance options and any excess fees.
- Special Requests & Additional Services
17. Can I request decorations for wedding or prom car hires?
Yes, we offer optional decorations for weddings, proms, and special events. Please let us know your preferences, and we’ll arrange it at an additional cost.
18. Can I rent a car for a music video or photoshoot?
Absolutely. We cater to music video shoots, photoshoots, and other creative projects. Contact us to discuss the requirements, and we’ll help you choose the perfect vehicle.
19. How can I contact Pearls Car Hire if I have more questions?
You can reach us via the contact form on our website, by phone, or by email. Our team is here to answer any questions you may have and assist with your booking.